Services
Our Mission - What We Do
We work with clients to improve individual and organizational performance by focusing on the following outcomes:
- Increasing operating margins and profitability by more efficiently utilizing financial, human and other resources while reducing unnecessary overhead.
- Improving customer image and satisfaction by identifying and resolving specific service gaps, problems and complaints.
- Fostering innovation by helping people think more creatively and entrepreneurially.
- Raising recognition and sales velocity in competitive marketplaces by developing superior product/service offerings.
- Bolstering morale, productivity and satisfaction among employees and other organizational partners.
- Boosting market share by attracting new customers, improving customer retention and winning back lost customers.
- Raising organizational and individual productivity by reducing work and home-related stress.
How We Do It - Our Services
Expansionadvice.com’s client services depend on specific organizational needs. Examples include:
- Organizational Restoration/Turnaround - For companies struggling through current and potential future challenges, we provide organizational redesign services. For a franchised restaurant chain, we redesigned their organizational structure to improve franchisees’ performance, compliance and retention. We involved franchisees, vendors, franchisor employees and customers to create a formalized structure to optimize the organization and plan for long-term needs.
- Expansion Development - What’s the best way for growing firms to expand into new markets? We work with companies to design expansion methods that are a best fit for the organization, whether its franchising, internal corporate expansion, joint ventures, strategic alliances or proprietor partnering.
- Educational Program Design - We work with organzations to implement educational programs that empower employees, franchisees and other partners to meet specific organizational goals and benchmarks.
- Executive Development/Leadership Coaching - Often times, clients require a structured one-on-one coaching service with accountability to meet organizational and personal goals. Together, we create a short term tasks list with specific outcomes and completion dates.
- Service Quality Management - The easiest way to grow sales is to keep and foster existing ones. This service helps companies improve customer service and retention.
- U.S./International Market Feasibility - For companies looking to expand into the U.S. we design feasibility studies for entry into the U.S. by studying the company’s competitive position. We look at human and financial capital requirements in designing a plan for expansion.